Customer Service Support/Call Center/Teleservice Operation Studies is a program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online.
Customer Service Support/Call Center/Teleservice Operation Studies majors and degree programs will cover courses in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Search for colleges that offer a degree in Customer Service Support/Call Center/Teleservice Operation (use the College Search feature and enter "customer service" or “customer support” or “call center” or “teleservice operations” in the major search field). Read the school’s department pages, they are often loaded with useful and specific information about the field.
What can you do with a major/degree in Customer Service Support/Call Center/Teleservice Operation Studies?
A major/degree in this area can lead to many various opportunities in the customer service, hospitality, and sales sectors. Typically, a bachelor’s degree is the minimum requirement for entry-level jobs in industries like hospitality management and healthcare.
Trade Associations and Professional Organizations in Customer Service Support/Call Center/Teleservice Operation Studies:
Professional associations are groups of professionals dedicated to topics in specific fields. Professional associations provide a wealth of online resources, some of which are geared specifically towards students. These organizations typically also host conferences and events, providing great opportunities for learning and networking across your field of interest.
Publications/Magazines in Customer Service Support/Call Center/Teleservice Operation Studies: